CancelLations & LATE ARRIVALS
Please note that no shows and last minute cancellations is not a nice thing to do. Without enough notice, we miss the opportunity to fill that appointment time, and guests on the waiting list will miss the opportunity to receive services.
We send appointment confirmations 72 hours in advance of your appointment, and an appointment reminder 24 hours in advance of your appointment. It is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and a no-show fee.
- 24-hours advance notice for appointments under €70(color, haircut, updos, etc.)
- 48-hours advance notice for appointments over €70 (foils, balayage, perms, straightening services, etc.)
Guests who cancel their appointments without proper notice or no-show to their reserved appointment time are considered a “no-show.” Your first no-show will result in in a cancellation fee of 50% of the appointment cost. Subsequent no-shows will result in a cancellation fee of 100% of the appointment cost.
Please call us as soon as you feel you may be running late for your reserved appointment time. If possible, we will try to adjust our schedule so that we can perform your requested service. However, we may not be able to accommodate your entire service requested or we may need to reschedule to another day if your appointment begins to overlap another client’s scheduled appointment time.
We accept checks, cash and Revolut. Please note that there is a €35 fee for any returned checks.
We are committed to providing a relaxing, stress-free atmosphere for all of our guests. Should it be necessary that you bring children to your appointment, please note that children under 12 must be attended to at all times. We love families and children, however, we use chemicals, hot irons and sharp scissors which can create a hazardous environment for unattended children. Also, no children are permitted in the wax room at any time.
Your trust means a lot to us. For each new referral you send to Beauty Haven, you receive 10% off your next appointment.
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